Annual Maintainance Service Policy
Annual Maintenance Services Policy
Effective Date: 04-11-2023
1. Overview
This Annual Maintenance Services Policy outlines the terms and conditions governing the annual maintenance services provided by "The Digital Market" (referred to as "we," "us," or "our") to our clients (referred to as "you" or "the client"). By using our annual maintenance services, you agree to adhere to the following terms and conditions.
2. Scope of Services
Our annual maintenance services may include but are not limited to:
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Regular updates and maintenance of websites, mobile applications, and digital solutions provided by "The Digital Market."
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Bug fixes and technical support to ensure that your digital assets operate smoothly and securely.
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Periodic evaluations and improvements to enhance performance, security, and functionality.
3. Duration
The annual maintenance services provided by "The Digital Market" are available for a duration of one year, commencing from the date of the initial purchase or agreement.
4. Fees
The fees for annual maintenance services are specified in your maintenance service agreement. Payment is required in full at the beginning of each annual service term.
5. Cancellation and Refunds
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Cancellation: You may cancel your annual maintenance services by providing written notice at least [number] days before the end of the current service term. After cancellation, your annual maintenance services will conclude at the end of the current term.
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Refunds: Refunds for annual maintenance services will not be provided for the unused portion of the service term after cancellation.
6. Service Level Agreement (SLA)
Our service levels, response times, and support availability are outlined in your service level agreement (SLA), which is part of your maintenance service agreement. Please refer to your SLA for specific details.
7. Client Responsibilities
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You are responsible for providing accurate and up-to-date information about your digital assets.
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You must promptly report any issues, bugs, or problems with your digital assets to facilitate timely maintenance and support.
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It is your responsibility to ensure that you have the necessary permissions and access rights for us to perform maintenance and updates.
8. Termination
We reserve the right to terminate or suspend annual maintenance services at our discretion if you violate these terms and conditions.
9. Changes to Policy
We may update this Annual Maintenance Services Policy from time to time. The updated policy will be posted on our website, and the effective date will be indicated.
10. Contact Us
If you have questions or concerns about our Annual Maintenance Services Policy, please contact us at [info@thedigitalmart.com].
Customize this template to match your specific annual maintenance service offerings and business practices. It's crucial to consult with legal counsel to ensure that your policy complies with applicable laws and regulations.
